Our online store is hosted on Block Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness & Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service & Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing & Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback & Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the website or online store is governed by our Privacy Policy. 

Errors, Inaccuracies & Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Wild Gorse Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification 

You agree to indemnify, defend and hold harmless Wild Gorse Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law of Scotland, and each of the parties submits to the exclusive jurisdiction of the courts of Scotland.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to us at hello@wild-gorse.co.uk.

By purchasing an event ticket, you confirm that you have read, understood and agreed to these terms & conditions

General terms

• By purchasing a ticket, you agree to abide by these Terms & Conditions and any additional venue policies

• We reserve the right to amend these terms at any time

• Tickets are valid only for the event, date and time stated

• Tickets are sold as non-refundable and non-transferrable

• Refunds are only considered in cases of event cancellation or significant disruption beyond the control of the company

• Exchanges or credit notes may be offered at the company’s discretion but are not guaranteed

Right to refuse admission

• We reserve the right to refuse entry or remove any individual whose behaviour is deemed threatening, abusive or disruptive, and no refunds will be provided in such cases

• Re-entry may be refused once a patron leaves the venue

• Entry may be denied to anyone deemed to be intoxicated or under the influence of drugs

Compliance with venue policies

• All attendees must comply with venue rules and staff instructions

• Failure to comply may result in removal without refund

Prohibited items & conduct

• Dangerous or disruptive items (including weapons, illegal substances and offensive materials) are prohibited

• Confiscation or ejection may occur if such items are found

• Aggressive, threatening or inappropriate behaviour towards staff or other patrons will not be tolerated and may result in removal without refund

• Patrons who appear to be intoxicated and disruptive may be refused entry or removed from the venue without refund

• Only alcohol purchased on-site may be consumed. Outside alcohol is strictly prohibited and will be confiscated. Violators may be removed without refund. This applies to all venue areas, including grounds, per the Licensing (Scotland) Act 2005, Section 65

• Bag searches may be in place for some events. 

Zero tolerance for harassment

• We operate a zero-tolerance policy for harassment or abuse towards staff or patrons

• Offenders will be removed without refund and may face legal action

Support for staff decisions

• All decisions made by our staff regarding policies, seating arrangements and patron behaviour are final

Grievances & complaints

• If you would like to make a complaint please email hello@wild-gorse.co.uk. Your email will be forwarded to the relevant team for review

• Complaints raised in person during an event may be addressed at the discretion of the team but should also be followed up in writing

Booking fees

• Booking fees are included in the ticket price.

• Please note tickets for our in-house events are sold by Wild Gorse Ltd, a company registered in Scotland (company number SC809914). Some workshops & events with guest tutors or external businesses are sold through a third party - details can be made available on request.

Gift cards & vouchers

• Vouchers can be redeemed online, by phone or in person

• Vouchers can be redeemed in full or in stages

• To redeem, you will need the full 16-digit voucher number

• Vouchers cannot be used for third party events where delivery is by a guest tutor or external business.

• Vouchers cannot be exchanged for a cash alternative

• Vouchers will expire 12 months from the date of issue

Event cancellation & rescheduling

• In the event of a cancellation, ticket holders will be notified and offered a refund or reschedule where possible

• Any refunds will be made to the original purchaser via the same method that was used for payment. Cash and cheque payments will be refunded by BACS transfer

• Any tickets purchased through a third party (e.g. Eventbrite, Ticketmaster) cannot be refunded or exchanged through Wild Gorse. Please refer back to your selling agent

• If an event is rescheduled, tickets may remain valid for the new date

• We are not responsible for travel, accommodation or other costs incurred due to event changes

Accessibility & special requirements

• We strive to accommodate accessibility needs. If you require assistance, please contact: events@wild-gorse.co.uk in advance

• Customers with specific seating requirements due to medical conditions should inform us at the time of booking

Liability

• We are not responsible for personal property lost, stolen or damaged on the premises

• Patrons attend events at their own risk. We are not liable for personal injury unless caused by proven negligence

Photography & recording

• The use of cameras, video equipment and mobile phones during performances may be restricted

• Professional photography or recording is not permitted without prior authorisation

Consultations & Proposals

All consultations will be made by appointment only; the initial consultation is complementary. Once your event date has been secured, we are available by phone or email to answer any questions or queries you may have. Where necessary, a second complementary consultation may be offered at our discretion in the final weeks before your event to confirm details and prepare your invoice.

Further additional consultations are available if required and are charged at £50 per hour.

Before your date has been secured, additional follow-up consultations will be charged as above. We cannot enter into extended negotiations regarding changes to your requirements (via email or otherwise) until your deposit has been received.

Prices & Payment

Prices listed in your proposal remain valid for two weeks - a non-refundable deposit/booking fee of £300 (or 10% of your overall budget, whichever is greater) is required within this time to reserve your date, and will be deducted from your final invoice amount.

Prices within the proposal should be taken as a guide and may increase slightly by the time of your event due to market fluctuations and inflation. Should the cost of elements for your final design rise significantly, we will notify you as soon as reasonably possible and these costs will be passed on.

A final invoice will be issued to you within four-to-eight weeks of your event, once your order has been confirmed, and full payment is due no less than four weeks before the event date. Additional items requested within this final four week period must be paid for immediately and will not be delivered unless payment has been received.

VAT is added to all invoices at a rate of 20%, our VAT Reg. number is GB 392 6240 87.

Exclusivity

We require exclusivity to all floral and botanical elements of your event unless otherwise agreed in advance and stated in writing. If you wish to include your own arrangements please notify us. We will not work or partner with any other supplier of floral décor for your event. This is a common requirement across our industry and is in place to protect our reputation and more importantly to ensure consistent quality of floral design throughout your event.

Amendments

Amendments can be made up to four weeks prior to your event. Additions can be made after this point but we cannot guarantee availability of stock for these short notice change; colour and style will be matched as closely as possible. 

You cannot remove any items from your order within the final four week period - where possible the budget allocation for items you no longer require will be reallocated to other areas of the overall design.

Unless specifically stated in writing, and excluding Elopement Packages, orders below £2,500 are considered a “Gathered-Style Package” and constitute a Florist’s Choice design. Any amendments to the agreed proposal which cause the final price of a full package to drop below this threshold may be changed to Gathered-Style at our discretion - you will be notified and offered alternative options if appropriate.

Wild Gorse Ltd reserves the right to cancel any booking if requested amendments reduce the total cost below 70% of the accepted proposal estimate. In such circumstances the deposit/booking fee will be retained.

Flowers and plant materials are natural products and specific colours can vary, but we will always make every effort to source effectively. However, if flowers received from our suppliers are not of a quality suitable for your wedding, we reserve the right to make substitutions without notice. In this situation, the integrity of the proposed colour scheme will be maintained and flowers of equivalent value will be used. This includes specific flowers/plants and sundries that may not be available due to supply issues or poor weather conditions.

Materials & Equipment

Unless stated in writing, all sundry materials, props, vessels and equipment remain the property of Wild Gorse Ltd and are considered on hire to you for the duration of the event. You are responsible for securing these items from theft and damage. From the time of delivery at the venue until they are returned or collected by Wild Gorse Trading Ltd, you will be fully responsible for all damaged or missing items. Cost of replacements will be charged at current retail price.

Wild Gorse Ltd reserves the right, without penalty or cancellation, to alter the style and shape of vases, pots, sundry items and display articles should any required items become unavailable prior to the event date.

Structures

Archways, arbours, suspended installation pieces and other floral arrangements are temporary structures for decorative purposes. These structures are not designed to withstand, and will not provide protection from, extreme weather conditions such as strong winds, heavy/driving rain, or lightning and must be installed on a firm foundation, or to suitable secure fixing points, in a suitable, safe location. 

It is your responsibility to be aware of changing conditions during your event and to protect the safety of guests, and all other persons, accordingly. 

No structures or arrangements should be moved or relocated by you, your guests or venue staff without consideration of the necessary safety precautions mentioned above, Wild Gorse Ltd can not be held responsible for any incidents, damages or injuries caused by structures or arrangements that have been moved, relocated, adjusted or augmented after we have left the venue. 

In the event of extreme weather or where no suitable foundation or fixing points have been provided for installation, Wild Gorse Ltd reserve the right refuse to install the structure, or dismantle any structure that has been installed, at our discretion. We will endeavour to reach a mutually agreeable solution but if none can be found then no refund or compensation will be provided in these circumstances.

Delivery

Delivery costs will be added to your final invoice - these will be based upon mileage (calculated at 55p/mile) as well as driver time. Whilst we endeavour to make all deliveries within sufficient time before the event, we cannot be held responsible for any unexpected events that may occur which are beyond our control. We will endeavour to make alternative arrangements wherever possible should this happen and in these circumstances, refunds will be at our discretion.

Setup

Wild Gorse Ltd will personally deliver and set up your flowers unless otherwise agreed. For larger events, trusted freelancers are brought in to ensure smooth and timely setup. Labour costs will be added to your final invoice based on requirements and are typically around 10% of the final total.

Items will be delivered and setup at a time agreed in advance. If for any reason we are not able to honour the agreed times, we will notify you as soon as possible.

Employee, client and guest safety are important to us and we reserve the right not to continue working if the site conditions, equipment, or weather would jeopardise the safety of anyone. In such circumstances we will contact you immediately and work with you and the venue to resolve the situation wherever possible.

If plans for a particular arrangement or installation are changed at short notice, we will try our best to work with you but cannot guarantee that an alternative solution will be feasible on the day and cannot offer any refunds for unfulfilled work in these circumstances. 

Removal

If you would like to keep flowers from your arrangements, in most instances they are yours to keep but you are responsible for the packing, loading, and removal of the flowers from the event venue. 

If you would like to keep flowers please let us know how many pieces you would like and who will be in charge of receiving them; this can be yourself, an event manager, a wedding planner or a member of bridal party/family.

We are not permitted to just leave flowers behind at venues. If there is no-one available when we clear an event and no prior arrangements have been made with us for the flowers to be kept, all flowers will be removed and disposed of.

All of our containers, props, vessels, equipment and sundry materials are to be collected by us or returned to the studio unless otherwise agreed in advance and stated in writing.

Cancellation

In the event of a cancellation, additional charges may apply. Cancellation within four-to-eight weeks of the event date will incur an admin charge of 25% of the final total. Full payment will be required for any cancellation made within four weeks of the event date. Charges are applied at our discretion, pending cancellation circumstances. 

Charges may be waived at our discretion if the event is changed to a different date and all other requirements remain the same (subject to availability) but the initial deposit/booking fee will be retained and no longer applicable to the new event date. 

Complaints

In the result of having issues with the quality, quantities, shape, size or standard of our work, you must notify us within two hours of delivery either via email or phone call. Wild Gorse Ltd reserves the right to rectify any errors on the day without prejudice. Complaints will not be accepted after this timeframe. 

Because of the perishable nature of our work, you will be advised upon delivery how to store & care for the items and we ask that this advice is followed closely. Usually the instruction will be to keep the items in a cool place, away from drafts, heat or strong fumes, and always with a water source.

Marketing

Wild Gorse Ltd reserves the right to use any ideas, pictures and/or videos of our work from your event for marketing, social media, or website development. We often contract professional photographers to document our work or come to an agreement with the event photographer to license their images and are requesting your right to do so. You agreement is inferred by acceptance of these terms and payment of your initial deposit/booking fees, unless explicitly agreed otherwise in writing at the time of your booking.

Limits of Liability

Wild Gorse Ltd accepts no responsibility for any damage caused by flames or lit candles at an event. Although we provide candles and appropriate vessels, they are used in our absence and we cannot guarantee safe usage once we have left the venue. 

We accept no liability for damages, losses, delays, cancellations or non-performance caused by Force Majeure, acts of God, extreme weather, floods, acts of terrorism, riots, labour disputes, civil disorder, road closures, traffic accidents, sudden ill health, power failure, demands or acts of government entities or any other legitimate events beyond our control. 

You agree to indemnify, defend, reimburse and hold Wild Gorse Ltd harmless from any and all third-party suits, claims, or liabilities  that may arise as a result of any negligence or wilful act by you or your guests during the event and in the performance of our services.

In cases of adverse weather we will remain in contact with you in the lead up to the event and endeavour to form a contingency plan. 

In an occasion of sudden ill health, bereavement or similar, if Wild Gorse Ltd is unable to personally complete or deliver your event, this will be completed by a member of our experienced freelance team or outsourced accordingly.

General

We reserve the right to supplement and amend these Terms & Conditions from time to time. We will inform all clients of any changes or updates. By paying a deposit you are proceeding with the booking and entering into a contract agreeing to these Terms & Conditions. No alterations, modifications or reductions may be made to these Terms & Conditions without the written consent of Wild Gorse Ltd.

Additionally, we reserve the right to suspend, restrict or terminate Wild Gorse Ltd for any reason at any time. In such circumstances, arrangements will be made to outsource outstanding work or reimburse unfulfilled deposits where outsourcing is unfeasible or inappropriate.

Under review