Our online store is hosted on Block Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least 18 years of age (or the legal age of capacity in your legal jurisdiction), or that you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

Accuracy, Completeness & Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.

Modifications to the Service & Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products, Services & Statutory Right to Cancel (Retail)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Under the UK Consumer Contracts Regulations 2013, for online purchases of non-perishable goods (e.g., tools, dry goods, homeware):

• You have the right to cancel your order within 14 days of receiving your items without giving a reason.

• To exercise this right, you must inform us in writing at hello@wild-gorse.co.uk before the 14-day period expires.

• Items must be returned in their original condition at your expense within 14 days of cancellation notice.

Statutory Cancellation Exceptions:

• Perishable Goods: Fresh flowers, plants, and other perishable items are strictly exempt from the 14-day statutory right of cancellation once dispatched.

• Bespoke / Custom Orders: Custom floral arrangements or tailored products made to order cannot be returned or cancelled once production has commenced.

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your monitor's display of any colour will be accurate. We reserve the right to limit the sales or quantities of any products or services on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice.

Accuracy of Billing & Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

Optional Tools & Third-Party Links

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

User Comments, Feedback & Other Submissions

If you send creative ideas, suggestions, proposals, plans, or other materials (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain comments in confidence; (2) to pay compensation; or (3) to respond.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, or other personal or proprietary right.

Personal Information & Errors

Your submission of personal information through the website or online store is governed by our Privacy Policy.

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

Prohibited Uses

In addition to other prohibitions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, or local laws; (d) to infringe upon or violate our intellectual property rights or the rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent security features.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. The service and all products delivered to you are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind.

In no case shall Wild Gorse Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, or any similar damages, whether based in contract, delict (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

Indemnification, Severability & Termination

You agree to indemnify, defend and hold harmless Wild Gorse Ltd and our affiliates, partners, officers, directors, agents, contractors, suppliers, and employees from any claim or demand, including reasonable legal expenses, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall be deemed to be severed from these Terms of Service, and shall not affect the validity and enforceability of any other remaining provisions.

These Terms of Service are effective unless and until terminated by either you or us. If in our sole judgment you fail to comply with any term, we may terminate this agreement at any time without notice.

By purchasing an event ticket, you confirm that you have read, understood and agreed to these terms & conditions.

General Terms & Ticketing

• By purchasing a ticket, you agree to abide by these Terms & Conditions and any additional venue policies.

• We reserve the right to amend these terms at any time.

• Tickets are valid only for the event, date and time stated.

• Tickets are sold as non-refundable and non-transferrable.

• Refunds are only considered in cases of event cancellation or significant disruption beyond the control of the company.

• Exchanges or credit notes may be offered at the company’s discretion but are not guaranteed.

Venue Policies, Entry & Conduct

• Right to Refuse Admission: We reserve the right to refuse entry or remove any individual whose behaviour is deemed threatening, abusive or disruptive without refund. Re-entry may be refused once a patron leaves the venue.

• Intoxication & Prohibited Conduct: Entry may be denied to anyone deemed to be intoxicated or under the influence of drugs. Dangerous items, weapons, illegal substances, and outside alcohol are strictly prohibited. Only alcohol purchased on-site may be consumed under the Licensing (Scotland) Act 2005, Section 65.

• Zero Tolerance for Harassment: We operate a zero-tolerance policy for harassment or abuse towards staff or patrons. Offenders will be removed without refund and may face legal action.

• Complaints: Complaints raised during an event should be addressed with staff on-site and followed up in writing to hello@wild-gorse.co.uk.

Booking Fees, Gift Cards & Cancellations

• Booking Fees & Hosts: Booking fees are included in ticket prices. In-house events are sold by Wild Gorse Ltd (SC809914). Workshops with guest tutors may be sold through third parties.

• Gift Cards & Vouchers: Redeemable online, by phone, or in person using the 16-digit voucher code. Cannot be exchanged for cash or used for third-party guest tutor events. Vouchers expire 12 months from the date of issue.

• Event Cancellation & Rescheduling: If an event is cancelled, ticket holders will be offered a refund or reschedule. Refunds are issued via the original payment method (or BACS for cash/cheque). Tickets bought via third parties (e.g., Eventbrite) must be refunded through the selling agent. We are not responsible for travel or accommodation costs incurred due to event changes.

Accessibility, Safety & Media

• Accessibility: Please contact events@wild-gorse.co.uk in advance for accessibility or seating requirements.

• Liability: We are not responsible for lost, stolen, or damaged personal property. Patrons attend at their own risk; we are not liable for personal injury unless caused by proven negligence.

• Photography: Professional photography/recording is prohibited without prior written authorisation.

Consultations & Proposals

All consultations will be made by appointment only; the initial consultation is complementary. Once your event date has been secured, we are available by phone or email to answer any questions or queries you may have. Where necessary, a second complementary consultation may be offered at our discretion in the final weeks before your event to confirm details and prepare your invoice.

Further additional consultations are available if required and are charged at £50 per hour.

Before your date has been secured, additional follow-up consultations will be charged as above. We cannot enter into extended negotiations regarding changes to your requirements (via email or otherwise) until your deposit has been received.

Prices & Payment

Prices listed in your proposal remain valid for two weeks - a non-refundable deposit/booking fee of £300 (or 10% of your overall budget, whichever is greater) is required within this time to reserve your date, and will be deducted from your final invoice amount.

Prices within the proposal should be taken as a guide and may increase slightly by the time of your event due to market fluctuations and inflation. Should the cost of elements for your final design rise significantly, we will notify you as soon as reasonably possible and these costs will be passed on.

A final invoice will be issued to you within four-to-eight weeks of your event, once your order has been confirmed, and full payment is due no less than four weeks before the event date. Additional items requested within this final four week period must be paid for immediately and will not be delivered unless payment has been received.

VAT is added to all invoices at a rate of 20% (VAT Reg: GB392624087).

Exclusivity

We require exclusivity to all floral and botanical elements of your event unless otherwise agreed in advance and stated in writing. If you wish to include your own arrangements please notify us. We will not work or partner with any other supplier of floral décor for your event. This is a common requirement across our industry and is in place to protect our reputation and more importantly to ensure consistent quality of floral design throughout your event.

Amendments

Amendments can be made up to four weeks prior to your event. Additions can be made after this point but we cannot guarantee availability of stock for these short notice change; colour and style will be matched as closely as possible. 

You cannot remove any items from your order within the final four week period - where possible the budget allocation for items you no longer require will be reallocated to other areas of the overall design.

Unless specifically stated in writing, and excluding Elopement Packages, orders below £2,500 are considered a “Gathered-Style Package” and constitute a Florist’s Choice design. Any amendments to the agreed proposal which cause the final price of a full package to drop below this threshold may be changed to Gathered-Style at our discretion - you will be notified and offered alternative options if appropriate.

Wild Gorse Ltd reserves the right to cancel any booking if requested amendments reduce the total cost below 70% of the accepted proposal estimate. In such circumstances the deposit/booking fee will be retained.

Flowers and plant materials are natural products and specific colours can vary, but we will always make every effort to source effectively. However, if flowers received from our suppliers are not of a quality suitable for your wedding, we reserve the right to make substitutions without notice. In this situation, the integrity of the proposed colour scheme will be maintained and flowers of equivalent value will be used. This includes specific flowers/plants and sundries that may not be available due to supply issues or poor weather conditions.

Materials & Equipment

Unless stated in writing, all sundry materials, props, vessels and equipment remain the property of Wild Gorse Ltd and are considered on hire to you for the duration of the event. You are responsible for securing these items from theft and damage. From the time of delivery at the venue until they are returned or collected by Wild Gorse Ltd, you will be fully responsible for all damaged or missing items. Cost of replacements will be charged at current retail price.

Wild Gorse Ltd reserves the right, without penalty or cancellation, to alter the style and shape of vases, pots, sundry items and display articles should any required items become unavailable prior to the event date.

Structures

Archways, arbours, suspended installation pieces and other floral arrangements are temporary structures for decorative purposes. These structures are not designed to withstand, and will not provide protection from, extreme weather conditions such as strong winds, heavy/driving rain, or lightning and must be installed on a firm foundation, or to suitable secure fixing points, in a suitable, safe location. 

It is your responsibility to be aware of changing conditions during your event and to protect the safety of guests, and all other persons, accordingly. 

No structures or arrangements should be moved or relocated by you, your guests or venue staff without consideration of the necessary safety precautions mentioned above, Wild Gorse Ltd can not be held responsible for any incidents, damages or injuries caused by structures or arrangements that have been moved, relocated, adjusted or augmented after we have left the venue. 

In the event of extreme weather or where no suitable foundation or fixing points have been provided for installation, Wild Gorse Ltd reserve the right refuse to install the structure, or dismantle any structure that has been installed, at our discretion. We will endeavour to reach a mutually agreeable solution but if none can be found then no refund or compensation will be provided in these circumstances.

Delivery

Delivery costs will be added to your final invoice - these will be based upon mileage (calculated at 55p/mile) as well as driver time. Whilst we endeavour to make all deliveries within sufficient time before the event, we cannot be held responsible for any unexpected events that may occur which are beyond our control. We will endeavour to make alternative arrangements wherever possible should this happen and in these circumstances, refunds will be at our discretion.

Setup

Wild Gorse Ltd will personally deliver and set up your flowers unless otherwise agreed. For larger events, trusted freelancers are brought in to ensure smooth and timely setup. Labour costs will be added to your final invoice based on requirements and are typically around 10% of the final total.

Items will be delivered and setup at a time agreed in advance. If for any reason we are not able to honour the agreed times, we will notify you as soon as possible.

Employee, client and guest safety are important to us and we reserve the right not to continue working if the site conditions, equipment, or weather would jeopardise the safety of anyone. In such circumstances we will contact you immediately and work with you and the venue to resolve the situation wherever possible.

If plans for a particular arrangement or installation are changed at short notice, we will try our best to work with you but cannot guarantee that an alternative solution will be feasible on the day and cannot offer any refunds for unfulfilled work in these circumstances. 

Removal

If you would like to keep flowers from your arrangements, in most instances they are yours to keep but you are responsible for the packing, loading, and removal of the flowers from the event venue. 

If you would like to keep flowers please let us know how many pieces you would like and who will be in charge of receiving them; this can be yourself, an event manager, a wedding planner or a member of bridal party/family.

We are not permitted to just leave flowers behind at venues. If there is no-one available when we clear an event and no prior arrangements have been made with us for the flowers to be kept, all flowers will be removed and disposed of.

All of our containers, props, vessels, equipment and sundry materials are to be collected by us or returned to the studio unless otherwise agreed in advance and stated in writing.

Cancellation

In the event of a cancellation, additional charges may apply. Cancellation within four-to-eight weeks of the event date will incur an admin charge of 25% of the final total. Full payment will be required for any cancellation made within four weeks of the event date. Charges are applied at our discretion, pending cancellation circumstances. 

Charges may be waived at our discretion if the event is changed to a different date and all other requirements remain the same (subject to availability) but the initial deposit/booking fee will be retained and no longer applicable to the new event date. 

Complaints

In the result of having issues with the quality, quantities, shape, size or standard of our work, you must notify us within two hours of delivery either via email or phone call. Wild Gorse Ltd reserves the right to rectify any errors on the day without prejudice. Complaints will not be accepted after this timeframe. 

Because of the perishable nature of our work, you will be advised upon delivery how to store & care for the items and we ask that this advice is followed closely. Usually the instruction will be to keep the items in a cool place, away from drafts, heat or strong fumes, and always with a water source.

Marketing

Wild Gorse Ltd reserves the right to use any ideas, pictures and/or videos of our work from your event for marketing, social media, or website development. We often contract professional photographers to document our work or come to an agreement with the event photographer to license their images and are requesting your right to do so. You agreement is inferred by acceptance of these terms and payment of your initial deposit/booking fees, unless explicitly agreed otherwise in writing at the time of your booking.

Limits of Liability

Wild Gorse Ltd accepts no responsibility for any damage caused by flames or lit candles at an event. Although we provide candles and appropriate vessels, they are used in our absence and we cannot guarantee safe usage once we have left the venue. 

We accept no liability for damages, losses, delays, cancellations or non-performance caused by Force Majeure, acts of God, extreme weather, floods, acts of terrorism, riots, labour disputes, civil disorder, road closures, traffic accidents, sudden ill health, power failure, demands or acts of government entities or any other legitimate events beyond our control. 

You agree to indemnify, defend, reimburse and hold Wild Gorse Ltd harmless from any and all third-party suits, claims, or liabilities  that may arise as a result of any negligence or wilful act by you or your guests during the event and in the performance of our services.

In cases of adverse weather we will remain in contact with you in the lead up to the event and endeavour to form a contingency plan. 

In an occasion of sudden ill health, bereavement or similar, if Wild Gorse Ltd is unable to personally complete or deliver your event, this will be completed by a member of our experienced freelance team or outsourced accordingly.

General

We reserve the right to supplement and amend these Terms & Conditions from time to time. We will inform all clients of any changes or updates. By paying a deposit you are proceeding with the booking and entering into a contract agreeing to these Terms & Conditions. No alterations, modifications or reductions may be made to these Terms & Conditions without the written consent of Wild Gorse Ltd.

Additionally, we reserve the right to suspend, restrict or terminate Wild Gorse Ltd for any reason at any time. In such circumstances, arrangements will be made to outsource outstanding work or reimburse unfulfilled deposits where outsourcing is unfeasible or inappropriate.

This section applies to all external corporate, commercial, brand, editorial, venue, and private clients commissioning bespoke floral design, spatial installations, set styling, or creative botanical projects from Wild Gorse Ltd.

Proposals, Retainers & Confirmation

All commission requests will be detailed in a written proposal or scope of work outlining design concepts, estimated material costs, labour, travel, and delivery schedules.

Proposals remain valid for 14 calendar days from the date of issue. To secure key production dates and commence sourcing, a non-refundable booking fee/retainer of 50% of the total estimated commission cost (or as explicitly agreed in the commission schedule) is required. No production, floral sourcing, or extended design work will commence until the retainer payment is received.

Payment Terms & Variations

A final invoice will be issued prior to project delivery or installation, with full payment due strictly within 14 calendar days of the invoice date or no later than 7 calendar days prior to installation/delivery, whichever is sooner. VAT is charged at 20% on all invoices (VAT Reg: GB392624087)

Any changes, scope additions, or site adjustments requested by the client after confirmation will be billed as variations. Additional expenses incurred due to client-requested changes, short-notice additions, or site delays will be added to the final balance or invoiced separately.

Materials, Substitutions & Site Conditions

Because fresh floral and botanical elements are natural, perishable products, exact colors, varieties, and dimensions may vary depending on seasonal availability, weather conditions, and market supply. Wild Gorse Ltd reserves the right to make professional substitutions of equivalent value and aesthetic quality without prior notice to maintain the visual integrity of the approved design scope.

The client must ensure that installation sites are safe, clean, accessible at agreed times, and structurally sound to receive installations. Wild Gorse Ltd reserves the right to pause or dismantle work if site conditions, access restrictions, or weather pose a risk to safety or structural stability.

Intellectual Property & Media Rights

Unless expressly agreed otherwise in writing, Wild Gorse Ltd retains full ownership of all intellectual property, design concepts, sketches, mood boards, and original artwork created during the commission.

• Usage Rights: Upon full payment of all invoices, the client is granted a non-exclusive licence to display, photograph, and feature the commissioned floral work for the explicit purpose outlined in the agreed commission brief.

• Portfolio & Publicity: Wild Gorse Ltd reserves the right to photograph and record all commissioned work for use on our website, social media channels, portfolio, and marketing materials. Professional visual credits or tags must be given to Wild Gorse Ltd in all public press, digital publications, or social media distribution featuring the commissioned floral design work.

Cancellation & Risk Allocation

Cancellations must be submitted in writing.

• Cancellations made more than 14 calendar days prior to the planned delivery or installation date will forfeit the non-refundable 50% retainer.

• Cancellations made within 14 calendar days of installation/delivery will require full payment (100% of the commission invoice) to cover pre-sourced materials, perishable stock, and reserved labour allocations.

All vessels, frameworks, structures, props, and mechanics supplied by Wild Gorse Ltd remain our property on hire to the client unless explicitly sold within the commission brief. The client assumes full risk for damage, loss, or theft of hired equipment while on-site until collection by Wild Gorse Ltd.