Terms & Conditions

UPDATED JULY 2024

COURSES, WORKSHOPS & FLOWER SCHOOL

Fees

Full payment of fees must be received 28 days before the start of the course. Where a deposit is accepted for bookings this secures you place and the remaining balance is due 28 days before the start of the course unless otherwise agreed in writing. Deposits are non-refundable.

All fees stated are inclusive of VAT at the prevailing rate, our VAT Reg. number is GB 392 6240 87.

Fees can be paid online, by bank transfer, credit/debit card, or in cash - any refunds can only be made by bank transfer or in limited situations to the same same card used for the original sale transaction

Materials & Equipment

Necessary tools will be provided to all students for the duration of the course. Unless expressly included in a welcome pack, all sundry materials, props, vessels, tools and equipment remain the property of Wild Gorse Trading Ltd.

Personal Data

Contact details are required for you and an emergency contact. All personal data will be handled in line with our Privacy Policy.

Non-UK Residents

Please include contact details for your UK stay when making your booking in case we need to contact you prior to course commencement.

Please ensure that your booking is confirmed and that the course is running before you make any travel arrangements. We can not offer refunds for travel or accommodation costs.

If you do not hold a UK / EU / EEA passport, you may require a visa that allows you entry to the UK in order to take one of our courses. For more information, please see the UK Home Office website (http://www.gov.uk). It is your responsibility to determine how far in advance you need to apply for a visa if it is required, and to allow sufficient time to obtain a visa.

If you are refused entry to the UK, you will not be eligible for a refund of course fees.

If your visa is delayed, you will not be eligible for a refund of course fees. At our discretion, however, we will consider transferring you to another course at a later date where available

Cancellations by you

You may cancel your place on a course up to 28 days before the course start date. Under these circumstances you will be entitled to a full refund of course fees, less the required deposit fee for the course purchased.

If you wish to cancel within 28 days of the course start date you will not be entitled to a refund. This applies regardless of your booking date.

Where you are not entitled to a refund, at our discretion and subject to availability, you may be able to use the course fee as a credit towards a future course.

Cancellation requests must be made in writing to hello@wild-gorse.co.uk

Please note that refunds can take up to three weeks to process.

Cancellations by us

Please note that courses have minimum attendance levels and may be cancelled if too few bookings are received. We reserve the right to amend or cancel courses.

If we cancel a course we shall endeavour to give you at least one week’s notice. You will have the option of transferring to another course or having a full refund of the fees, which we will return to you within three weeks.

We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising as a consequence of any modification or cancellation of courses or timetabling constraints as set out above, beyond the cost of the course fee.

Non-attendance

If you are unable to attend a class or classes due to illness, or for personal or professional reasons, you will not be entitled to a refund, extra tuition or to automatically transfer to another course. However, we will consider such action that we believe to be fair and reasonable.

Please note that if alternative options are offered, there may be an additional charge.

Insurance

We highly recommend that you have suitable, valid travel insurance in place to cover you for any unforeseen circumstances leading to a short notice cancellation.

Course Transfers

You may transfer on to another course up to 28 days before a course start date subject to availability. You may not transfer on to another course within 28 days of a course start date, regardless of booking date..

You may transfer courses once only and may not transfer to/from a course once it has started.

Transfer requests must be made in writing to hello@wild-gorse.co.uk

Marketing & Copyright

Wild Gorse Trading Ltd reserves the right to use any ideas, pictures and/or videos of any work created during workshops for marketing, social media, or website development. We often contract professional photographers to document work and You agreement is inferred by acceptance of these terms and payment of your initial deposit/booking fees, unless explicitly agreed otherwise in writing at the time of your booking.

Limits of Liability

Wild Gorse Trading Ltd accepts no responsibility for any damage caused by flames or lit candles at an event. Although we provide candles and appropriate vessels, they are used in our absence and we cannot guarantee safe usage once we have left the venue. 

We accept no liability for damages, losses, delays, cancellations or non-performance caused by Force Majeure, acts of God, extreme weather, floods, acts of terrorism, riots, labour disputes, civil disorder, road closures, traffic accidents, sudden ill health, power failure, demands or acts of government entities or any other legitimate events beyond our control. 

You agree to indemnify, defend, reimburse and hold Wild Gorse Trading Ltd harmless from any and all third-party suits, claims, or liabilities  that may arise as a result of any negligence or wilful act by you or your guests during the event and in the performance of our services.

In cases of adverse weather we will remain in contact with you in the lead up to the event and endeavour to form a contingency plan. 

In an occasion of sudden ill health, bereavement or similar, if Wild Gorse Trading Ltd is unable to personally complete or deliver your event, this will be completed by a member of our experienced freelance team or outsourced accordingly.

General

We reserve the right to supplement and amend these Terms & Conditions from time to time. We will inform all clients of any changes or updates. By paying a deposit you are proceeding with the booking and entering into a contract agreeing to these Terms & Conditions. No alterations, modifications or reductions may be made to these Terms & Conditions without the written consent of Wild Gorse Trading Ltd.

Additionally, we reserve the right to suspend, restrict or terminate Wild Gorse Trading Ltd for any reason at any time. In such circumstances, arrangements will be made to outsource outstanding work or reimburse unfulfilled deposits where outsourcing is unfeasible or inappropriate.